SHIPPING & RETURNS
Shipping Policy
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Processing Time
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Orders are processed and shipped within 1-2 business days of receiving payment.
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We do not process or ship orders on weekends or holidays.
Shipping Rates
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Shipping charges for your order will be calculated and displayed at checkout.
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We offer free shipping on orders over 799.00 within the contiguous India.
Shipping Methods
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We offer standard and expedited shipping options.
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Delivery times vary based on your location and the shipping method selected.
International Shipping
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Currently, we only ship within India. We plan to expand our shipping reach in the future.
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Processing & Delivery Times in India
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Prepaid Orders: Shipped within 2 business days.
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COD Orders: Requires extra care—dispatched within 3 business days.
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Major Cities: Delivery within 3 to 7 business days.
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Remote Villages: Allow 10 to 12 business days for delivery.
Good things take time, and your treasure is worth the wait!
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Delivery Hours
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When: Monday to Saturday, 10:00 a.m.–6:00 p.m. (we take a break on holidays too!).
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Who: A signature is required for your precious delivery. If you’re unavailable, have a trusted friend, family member, or neighbor sign for it.
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š Shipping Charges
For India:
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Prepaid Orders:
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Below Rs. 799: Rs. 80
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Above Rs. 799: Free!
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COD Orders:
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Below Rs. 10,000: Rs. 80
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No Returns for Used Products:
Once opened, we cannot accept returns.
Damaged on Arrival:
Please notify us within 24 hours with a video of the unboxing. We’ll gladly replace or refund damaged items.
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Returns & Exchanges
10-Day Return Policy
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If you are not completely satisfied with your purchase, you may return it within 30 days from the date of receipt.
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To initiate a return, please contact our customer service team at [customer-service@example.com] for instructions.
Eligibility Criteria
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To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.
Refund Process
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Contact our customer service team to initiate the return process.
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Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
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If you need to exchange a product for a different variant or item of equal value, please contact our customer service team for assistance.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Contact Us
If you have any questions or concerns about our Shipping & Returns policy, please don't hesitate to contact our customer service team at care@orgoclowd.com.